When providing medical equipment to hospitals, there is plenty of equipment that their staff will already know how to use. However, when we began pushing new bed products, many staff had never encountered this equipment before and did not know how to use it. With nurses always on the go and caring for multiple patients, it was crucial to provide them with training materials that were straightforward and simple.  

There were eight different pieces of equipment that needed guides, and this project needed to be completed quickly before more hospital systems began using our beds and struggled without proper training materials.

We had teams who would host video calls for hospital systems to train over equipment. Once our training materials were complete, it was reported that our customers decided they did not need the calls because our training materials were solid and their staff were doing well with the new equipment.

1. To begin, my team worked with subject matter experts to define all the information needed for daily use of the equipment. This was created in a shared Word document.  

2. I gathered assets, such as images of the equipment and any icons, and created a layout of the training document in Adobe InDesign.

3. I created a draft of the document and sent it to my team and subject matter experts. In this step, we would determine if the information was being portrayed effectively and if we needed any additional photos.

4. Once approved, the final document is uploaded to a link that can easily be shared with hospital staff.